Customer Privacy Policy – Panda Spa

At Panda Spa, we understand that your privacy and the security of your personal data are extremely important. This Privacy Policy clearly explains how we receive, use, and protect your information when you visit our website and use the services at our spa system.

Panda Spa is committed to strictly complying with Vietnamese laws on consumer data protection, giving you absolute peace of mind when experiencing our services.

1. Purpose of personal information collection

The collection of information through the pandaspa.vn website will help us:

• Customer support: Promptly process massage appointment requests, voucher purchases, payments, and service usage instructions.

• Customer care: Answer inquiries and support customers before, during, and after using services at the spa.

• Information provision: Send notifications about promotional programs, exclusive offers, or the latest service packages and products (only when you subscribe to receive news).

• Quality improvement: Listen to feedback and resolve arising issues or disputes to continuously improve the customer experience at Panda Spa Da Nang.

2. Scope of information collection

To book an appointment or contact for support on the website, you may be required to provide basic personal information, including:

• Full name

• Contact phone number

• Email address

• Address (in case of physical delivery/voucher delivery)

All information you provide must ensure accuracy and legality. Panda Spa does not assume any legal responsibility regarding the declared information.

3. Information storage time

Customer's personal data will be safely and confidentially stored on Panda Spa's server system. This data will be maintained continuously until there is a cancellation request from the customer, or the customer logs in and cancels the account themselves.

4. Organizations and individuals with access to information

We commit to NOT sharing, selling, or renting your personal information to any third party for commercial purposes. Information is only shared in the following necessary cases:

• Internal company: Authorized staff and the customer care department to assist you.

• Shipping partners: Provide information (Name, phone number, address) to the delivery unit if physical delivery is required.

• Affiliated partners: Units co-implementing programs or providing data management services, always accompanied by strict information confidentiality agreements.

• Legal requirements: We may disclose personal information if required by law enforcement agencies, in order to comply with valid legal processes.

• Business transfer: In the event of a merger or acquisition, the transferee will have the right to access the stored information, including customer personal information.

5. Customer's right to access and edit data

You have the full right to request to check, update, adjust, or cancel your personal information. To exercise these rights, please contact the website administration via the Hotline or Email provided in Section 7.

6. Complaint reception and resolution mechanism

Protecting your personal information is our top responsibility. If you have any doubts or discover that personal information is being used for the wrong purpose or beyond the stated scope, please contact us immediately.

• Panda Spa commits to receiving and processing complaints within a maximum of 03 working days from the receipt of the feedback.

• All dispute resolution processes will be conducted directly, transparently, and put the customer's interests first.

7. Information collection and management unit

All data collection and management activities on the website fall under the authority of the following legal entity:

• Business Name: PANDA RELAX SPA CO., LTD.

• Business Registration Number: 0402290179 (First issued by the Department of Planning and Investment of Da Nang City on July 29, 2025)

• Legal Representative: Mr. Ly Quoc Si

• Head Office Address: 225 Nguyen Van Thoai, An Hai Ward, Da Nang City, Vietnam.

• Contact Phone (License): 0916 374 988

• Customer Service & Complaint Hotline: 038 396 7775

• Email: pandaspa229@gmail.com